Going to the USPS offices in general is always an adventure. There usually is a line, and there usually is drama on the line or at the window in forms of young children having meltdowns of impatience or customers having to tape a box or redo a label. In North Brooklyn, in addition to the previous there have been issues due to lack of staff or self-service machines going out of order.
Personally, I have had mostly sweet and very few poor experiences with the staff at the windows. As far as receiving my mail, it has been more hit than miss, but there have been times when things went missing at a questionable rate. The past year was one of those times.
“Sub-par postal service has resulted in financial, professional, and personal hardship for many.”
Rep. Carolyn B. Maloney
On June 21, 2019 the Office of the Inspector General (OIG) of USPS received a request for an audit to evaluate mail delivery and customer service issues for the Williamsburg and Greenpoint Stations in Brooklyn that was spearheaded by Assemblyman Joseph Lentol with the support of Senators Charles Schumer and Kirsten Gillibrand and Representatives Nydia Velazquez and Carolyn Maloney. The audit was conducted from August through December 2019.
The findings of the OIG audit were released to the public on December 31, 2019. Some of the discoveries were undelivered and delayed mail and improper scanning at both post offices. In addition, building safety and maintenance concerns were also noted in both places. The OIG plans to follow-up with unit and district management to ensure all issues identified in this report have been remediated.
Assembly Member Lentol commented, “Established protocols must be followed, and periodic reviews must be ongoing. The actions taken as a result of this audit will be an important step towards accountability and restoring trust and confidence in North Brooklyn’s mail delivery system.”
“I previously commissioned another audit of USPS operations in Brooklyn, which found similar problems and recommendations to those in this most recent report. Quality mail delivery is vital to north Brooklyn residents and businesses, alike,” said Rep. Nydia M. Velázquez. She added that she would be keeping an eye that the audit’s recommendations were implemented.
“These issues are unacceptable, and I encourage the USPS to ensure any recommendations made in the audit are fully implemented and these issues are resolved quickly and efficiently. New Yorkers shouldn’t have to worry about whether their mail will get lost or delayed,” said U.S. Senator Kirsten Gillibrand.
“Sub-par postal service has resulted in financial, professional, and personal hardship for many of my constituents, and it is imperative that chronic mail delivery issues are addressed. I will continue to work to ensure that these issues are corrected,” said Rep. Carolyn B. Maloney.