Omicron surge brings abbreviated hours and temporary closures to banks
After the Omicron variant became the #1 COVID-19 spreader staffing issues have hit businesses of all kinds hard. Seniors began to notice area bank branches had temporarily closed or offered temporary hours. As many seniors prefer in-person banking it was a challenge for them to access their funds or make deposits. This was causing major anxiety for area seniors who live in assisted living and receive a stipend. “Many seniors don’t know how to use direct deposit,” said a concerned senior who said she had noticed closings at Capital One, Cross County Savings, and Chase banks the second week in January.
More recently on January 24, there were three Chase branches in the area that were noted as temporarily closed. I reached out to them for more information and advice for seniors on how to do their banking during such an occasion.
Briana Curran, Vice President, U.S. Regional Communications for JP Morgan Chase informed me on January 25 the three branches were now reopened and the reason they had been closed were various and included the ongoing impacts of COVID-19. She added, “For seniors, we offer a variety of ways to bank with us, including through our Virtual Banking channel. Whether a branch is closed or a customer prefers to not come in at a branch, customers with a checking, savings or credit card can establish a relationship with a banker over the phone. They can establish this in the branch. This channel goes beyond our call center where we manage transactions over the phone, like transfers and payments. Virtual Banking focuses on customer’s bigger financial picture and needs.”